Privacy Policy
Effective Date: June 29, 2026
Last Updated: June 29, 2026
1. Introduction
Bell Plumbing Maintenance (“Bell Plumbing”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or engage our plumbing and maintenance services.
By using our website or contacting us, you agree to the practices described in this Privacy Policy.
2. Who We Are
Bell Plumbing Maintenance provides professional plumbing and gas fitting services throughout Brisbane, including:
- Emergency plumbing
- Blocked drains
- Hot water repairs and installations
- Gas fitting and repairs
- Bathroom and kitchen plumbing
- Commercial plumbing
- Residential plumbing
- General plumbing maintenance
3. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Property address
- Postal address (if applicable)
- Details of your plumbing enquiry
- Appointment information
- Photos or documents you choose to provide
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of your visit
- Referring website
- General usage statistics
This information helps us improve our website and services.
4. How We Collect Information
We collect information when you:
- Submit a contact form
- Request a quote
- Book a service
- Contact us by phone or email
- Subscribe to updates (if offered)
- Communicate with us through social media
- Browse our website
We may also collect information from third-party providers where permitted by law.
5. Why We Collect Your Information
We use your personal information to:
- Respond to enquiries
- Prepare quotations
- Schedule appointments
- Deliver plumbing services
- Process payments
- Communicate regarding your booking
- Improve customer service
- Improve our website
- Send service updates
- Comply with legal obligations
- Maintain business records
Where permitted by law, we may also send promotional communications relating to our services. You may unsubscribe at any time.
6. Cookies and Analytics
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember website preferences
- Analyse website traffic
- Improve website performance
- Understand visitor behaviour
We may also use services such as:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel (Facebook)
- Other website analytics tools
These providers may collect anonymous usage information according to their own privacy policies.
You can disable cookies through your browser settings, although doing so may affect website functionality.
7. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
- Employees and contractors
- Licensed plumbers or technicians performing work
- Payment processors
- Website hosting providers
- IT support providers
- Marketing service providers
- Professional advisers
- Government authorities where required by law
All third-party providers are expected to keep your information secure.
8. Data Storage and Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
Security measures may include:
- Secure website hosting
- SSL encryption
- Password-protected systems
- Restricted staff access
- Secure backups
Although we strive to protect your information, no online transmission can be guaranteed to be completely secure.
9. Overseas Disclosure
Some of our service providers (such as cloud hosting, email marketing platforms, or analytics providers) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10. Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate or outdated, you may request that we correct it.
To make a request, please contact us using the details below.
11. Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time by:
- Clicking the unsubscribe link, or
- Contacting us directly.
We will not continue sending promotional communications after you opt out, except where legally required.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing personal information.
13. Children's Privacy
Our services are not directed to children under 16 years of age.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Bell Plumbing Maintenance
Address:
3/9 Harvton Street, Stafford QLD 4053
Phone:
0733543300